Smart Service

Messaging with Artificial Intelligence

AI in exchanging messages and files increases conversion rate

Centralized service in a messaging platform and automated interactions, without human intervention, streamlined the credit analysis and approval process

Cenário

As a service provider, it is common for customers to contact WhatsApp. These messages ended up being sent directly to employees, causing delays and difficulties in following up on such requests.

Solution

The solution was to centralize requests on a platform, using a single phone number, which would serve as a router, making the request reach the respective area. The WhatsApp API and the IBM Watson Machine Learning were used.

Results

  • More agile service
  • Efficient control of customer requests and quality of service
  • Reduced service time
  • Reduction of manual labor and standardization of the process
  • Cost optimization
  • Increase in contract closings

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